Shipping information
Deliveries
The Seller undertakes to make deliveries of the items ordered as quickly as possible (Monday to Friday, with the exception of public holidays and national holidays). The average times observed for the preparation of articles are 7 working days for delivery in mainland France.
Delivery will be made by La Poste Suivi or Colissimo according to our convenience.
- 2 to 5 working days by Colissimo for France
- 5 to 10 working days by international Colissimo.
Deliveries made outside mainland France will be made by Colissimo international and may be subject to taxes and customs fees which will be the exclusive responsibility of the Buyer.
To the extent that the Seller cannot know in advance the amount of customs fees which the Buyer must, where applicable, pay for the delivery of the Products outside Metropolitan France, the latter is invited to inquire about the amount. customs duties that he will have to pay.
A tracking number will be communicated to you by email at the time of shipment.
Returns and Exchanges
Return costs are exclusively the responsibility of the Buyer.
- Return of standard products: Buyers, non-professional individuals, benefit from a withdrawal period of fourteen days from delivery of their order to return the product to the seller for exchange or credit without penalty (with the exception of return costs) , no refund of products will be made by SAONA.
- Return of personalized products: As an exception to the above, and in accordance with the provisions of article L.121-21-8 of the Consumer Code, the Buyer does not benefit from any right of withdrawal regarding products which have been personalized by the Seller at his request.
